Please do not Call or Email the office about Registration or D.B.S. - Thank You.
Monday to Friday 9:30am - 5:30pm
Cardiff: 02920 786 428
Bristol: 0117 973 11 00
Out of Hours EMERGENCY ONLY :
Please note, Artists cannot pull out of a job by texting or emailing, you must speak to a member of staff. Thank You.
Payment Account Queriesaccounts@phoenixcasting.tv
Please note that the Accounts department only deal with payment account queries - NOT Artistes online profile accounts. (If Artistes have ANY payment account queries, please email Accounts, stating your full name, NI number, and the dates and production that your query relates to.
Please wait at least 12 weeks after a job before enquiring about payments.)
General office enquiries: firstname.lastname@example.org
- Caron Hughes - Partner (Bristol office)
Caron and her husband Chris set up The Phoenix Agency with sound experience of the industry; Chris a member of crew and Caron a professional ballerina.
This year, Phoenix HQ celebrates 22 years! Caron enjoys spending time with her husband and three kids as well as their latest addition to the family; Dexter the Working Cocker Spaniel. He sometimes helps out in the office!
Cath Wager - Artiste Booker (Bristol Office Wednesday to Friday (Mon/Tues mornings only)
Cath has worked at Phoenix for 15 years, coming from a recruitment background. She has seen many changes in the industry over the years and has helped Phoenix mould with the times.
When she isn’t working she loves spending her time with her family and friends. She runs at crazy times of the day to stay fit and has 1 dog (who comes in to the office), 2 cats, 1 hamster, 2 fish and 3 chickens to look after and keep her on her toes!
- Rhianwen Bailey - Artiste Booker (Cardiff & Bristol office)
Rhi has been working at Phoenix for 10 Years and is an experienced booker of many TV shows, Films and Productions. She is a great asset to the company, responsible for the introduction of the wonderful ‘registration’ amongst other things!
Outside of work she enjoys a varied social life, singing as part of a growing choir, keeping fit with aerial hoop and following Wales in the Rugby (if you hadn’t already guessed by the name) !
- Tim Dane Reid - I.T. / Payments / Artiste Booker (Cardiff & Bristol office)
Tim started working in TV from the tender age of 6 years old appearing in various films and TV shows for Granada TV. As an adult, he has worked behind and in front of the camera for many years and has been with Phoenix for 11 Years.
Tim also works as cameraman filming live corporate events and concerts and also as a Wedding Videographer & editor. In the 2000's, He ran his own Mulitmedia Company specialising in Websites, Graphics & Video editing and then formed an entertainment agency based at his recording studio in Bristol which for many years was the largest recording studio in Bristol. From here, Tim formed & managed many acts including world tours and bookings for Tribute acts such as Black Eyed Peas, Scissor Sisters, Lady Gaga, Duffy & Katy Perry.
Tim is also a musician and vocalist and still sings at many corporate events and tours in his spare time.
In the Phoenix office, Tim looks after the Media, Website, Graphic Design, Accounts/Payments and Artiste Bookings.